Good communication develops your knowledge and understanding about individuals and the part played by other workers so that the best care and support possible can be provided. It helps build working relationships where each person’s views are valued and taken into account.
Talking is often seen as the most common method or type of communication but most communication is silent. Gestures, tone of voice, grins, grimaces, shrugs, nods, moving away or closer, crossing arms and legs all tell us far more than words. Learning to take account of these reactions is all part of developing your communication skills to achieve the best outcomes for individuals. Communication can be harder when we can’t see these signs like when we use the phone, texts, or email.
This course meets Standard 6 of the Care Certificate for the knowledge learning outcomes.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.
This course comes with 2.0 hrs (3.0 class) of CPD, although the time to complete the course online may be less than this. Total course time includes 31 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.
Curriculum:
Introduction to The Communication in Care
Effective communication in the work setting
Language and other needs in communication
Verbal and non-verbal communication Skills
Communication
Different methods of communication
Dealing with aggression
Defusing potentially dangerous situations
Recognising danger signs
ProTrainings offer over 80 videos online courses which can also be taken as blended courses. We also offer 180 different classroom courses at your workplace nationally through our national network of approved and monitored instructors . Courses are available as Trade Body or Regulated qualifications and all learners reci3ve a certified CPD statements, video access and many other digital material from the student resources section of the student dashboard. For more details please phone ProTrainings on 01206 805359.